Terms & Conditions
Thinkwell Therapy Terms & Conditions.
Terms & Conditions
Last reviewed: February 2026
Key Points Summary
- ADHD assessment and CBT are planned services (not crisis support).
- A minimum of 48 hours’ notice is required for cancellations.
- Late cancellations or missed appointments are charged in full.
- Assessment fees must be paid in full before the report is released.
- CBT and ADHD assessment fees are listed on the Fees Page.
- Clinical discussions are not conducted via email.
- Confidentiality is maintained unless there is a risk of serious harm or a legal obligation to disclose.
Please read the full terms below for complete details.
About Thinkwell Therapy
Thinkwell Therapy is an independent practice led by Natasha Lansley-Bryant, an accredited Cognitive Behavioural Therapist and registered member of the British Association for Behavioural and Cognitive Psychotherapies (BABCP).
We provide ADHD assessments and therapy for adults, delivered online and, where agreed, face-to-face.
Our approach is neurodiversity-affirming. ADHD is understood as a difference in how the brain works. Assessment aims to provide clarity, understanding and practical recommendations.
We adhere to BABCP’s professional and ethical standards at all times.
Crisis & Urgent Support
We do not provide emergency or crisis services.
If you are at immediate risk of harm to yourself or others, contact:
- NHS 111
- 999 in an emergency
- Or attend A&E accident and emergency
ADHD assessments and therapy appointments are not designed to manage crisis situations.
Contact & Communication
Email: [email protected]
We aim to respond within 2–3 working days.
Email is used for practical matters such as appointments and invoices. Clinical advice and therapeutic discussions take place during scheduled sessions.
ADHD Assessment Process
The assessment process may include:
- A structured clinical interview
- Review of childhood and current experiences
- Standardised questionnaires
- Collateral information, where appropriate
- Review of relevant documentation
Following completion, you will receive a written report outlining:
- Whether diagnostic criteria are met
- A clear explanation of findings
- Recommendations for support
A diagnosis cannot be guaranteed, as outcomes are based on recognised diagnostic criteria and clinical evidence.
Fees & Payment
ADHD Assessments
Fees are confirmed in writing before you begin.
Invoices may be issued at the start or in agreed stages.
Full payment is required before the final report is released.
Payment is by BACS transfer within 7 days of invoice, unless agreed otherwise.
Please use your surname or invoice number as the reference.
Bank detail changes will never be communicated by email alone.
Therapy
Therapy session fees are detailed in the fees page.
Invoices may be issued per session or monthly.
If payment remains outstanding after a reminder, services may be paused until settled.
Cancellation Policy
Appointments are reserved specifically for you.
A minimum of 48 hours’ notice is required to cancel or reschedule.
If you cancel with less than 48 hours’ notice, or do not attend, the full fee is charged.
This applies to:
- ADHD assessment appointments
- Therapy sessions
- Feedback sessions
- Online and face-to-face appointments
If you are late, forget, have device issues, or cannot access a private space, the session will still be charged.
You are responsible for attending appointments, even if you do not receive reminders.
Online Sessions
Sessions are conducted via secure video.
You must ensure you are in a private and confidential environment. Headphones are recommended.
If technical issues occur:
- We will attempt reconnection for up to 10 minutes.
- If unsuccessful, we will attempt to contact you by telephone.
Absolute confidentiality over the Internet cannot be guaranteed.
Recording
Sessions may not be recorded, screenshotted or distributed without prior written agreement from both parties.
Confidentiality
Your information is confidential and will not be shared without consent, except where:
- There is a serious risk of harm
- Safeguarding concerns arise
- Disclosure is required by law
- Disclosure is in the public interest
Where possible, this will be discussed with you first.
Data Protection
We comply with the Data Protection Act 2018 and UK GDPR.
Your information is stored securely and retained only as required by law.
Please see our Privacy Policy for full details.
Additional Services
Letters, reports, or other work outside scheduled sessions are charged at the agreed-upon hourly rate.
Inclusivity
Thinkwell Therapy is committed to equality, respect and inclusivity. We welcome individuals of all backgrounds and identities.
Complaints
If you have concerns, please contact:
If unresolved, you may contact the British Association for Behavioural and Cognitive Psychotherapies (BABCP).